Refund and cancellation policy
This page covers two different things: your CampStack software subscription, and a campground reservation you made through a park’s booking page. They have different rules.
Trial
Every account starts with a 14 day trial. If you cancel before the trial ends, you pay nothing. The trial converts to a paid plan unless you cancel, and we send a reminder before it does.
Launch offer
Under the launch offer the software is free until your park’s first 25 online bookings. You are not charged for the software until then, so there is nothing to refund. After that your rate is locked for life.
Monthly plan, $49 a month
Cancel anytime from settings. Your access continues to the end of the period you paid for, and the plan does not renew. We do not refund part of a month already started.
If we charged you by mistake, such as a charge after you cancelled, email hello@campstack.online and we will refund it in full.
Yearly plan, $490 a year
If you cancel within 30 days of a yearly charge, we refund the full amount. After 30 days you can still cancel so the plan does not renew, and your access continues to the end of the paid year, but we do not refund the unused part.
Card processing
Card processing is Stripe’s standard rate, passed through at cost. When a reservation payment is refunded, Stripe’s own rules decide whether its processing charge comes back. CampStack never adds its own percentage, so it has none to return.
Campground reservations
A reservation is a contract between you and the park. The park sets its deposit and cancellation policy, and shows it before you pay. Any refund of a reservation follows that policy and is issued by the park through Stripe.
CampStack does not hold guest money and does not add a fee to guest checkout, so there is no CampStack fee to refund. If you have a problem with a reservation, contact the park first. If you cannot reach the park, email us and we will try to help.
How to ask for a refund
Email hello@campstack.online from the address on your account with the date and amount of the charge. We reply within two business days and issue approved refunds to the original payment method. Banks can take 5 to 10 business days to show them.
Hive Asset Group, LLC, 202 N. Cedar Ave., Suite #1, Owatonna, MN 55060.